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Frequently Asked Questions

Your Questions, Answered

We’ve gathered answers to the most common questions to help you understand our services and make the most of your experience with us.

It is a process required by many insurance companies before they will agree to cover the cost of a specific medication. It requires your doctor to justify the need for that particular drug over another, and our pharmacy team helps manage that process.

The process can be complicated and involve specific forms and clinical details. Our team is experienced in handling these requests, which helps prevent errors, reduce delays, and frees you from the stress of managing the paperwork yourself.

We coordinate with your doctor's office to gather the necessary information, complete and submit the required paperwork to your insurance provider, and perform all necessary follow-ups to ensure the request is processed as quickly as possible.

Simply let our staff know that your prescription requires a prior authorization. We will take it from there, gathering the necessary details from you and your provider to begin the submission process right away.

Yes, as part of our commitment to serving the entire Bayonne community, we offer prior authorization assistance for all major insurance plans that we accept.

What Our Patients Say

Real words from Bayonne neighbors who count on us every day.

M
Michael

Walking in feels like visiting family. Carolyn and her team filled my prescription in ten minutes and even explained a cheaper option with my insurance.

M
Maria

Total Care delivered my mom's medications the same afternoon. The driver was polite and the packaging makes everything simple.

R
Robert

I got my flu and shingles shots here. Quick friendly and I did not feel rushed at all.

E
Emily

The Dispill packs are a game changer for my dad. No more sorting pills at the kitchen table.

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